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Privacy Policy

Your privacy and data protection are fundamental to our practice

Last Updated: January 1, 2025

This Privacy Policy explains how Trust Law collects, uses, and protects your personal information when you use our website or engage our legal services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:
  • Contact us through our website forms
  • Call or email our office
  • Engage our legal services
  • Subscribe to our newsletter
  • Visit our office
This information may include:
  • Name and contact details (email, phone, address)
  • Details about your legal matter
  • Financial information relevant to your case
  • Communication preferences
  • Any other information you choose to provide

Technical Information

When you visit our website, we automatically collect certain technical information:
  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website information
  • Device and operating system information

2. How We Use Your Information

We use your personal information for the following purposes:
  • Legal Services: To provide legal advice, representation, and related services
  • Communication: To respond to your inquiries and keep you informed about your case
  • Administration: To manage our client relationships and business operations
  • Legal Compliance: To comply with legal and regulatory requirements
  • Marketing: To send you relevant legal updates and firm news (with your consent)
  • Website Improvement: To analyze website usage and improve our services

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:
  • Contract: To perform our legal services contract with you
  • Legitimate Interest: For business administration and client relationship management
  • Legal Obligation: To comply with legal and regulatory requirements
  • Consent: For marketing communications and website analytics

4. Information Sharing

We maintain strict confidentiality and only share your information when:
  • Required by law or court order
  • Necessary for providing legal services (e.g., with barristers, expert witnesses)
  • With your explicit consent
  • To protect our legal rights or prevent fraud
We never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:
  • Encrypted data transmission and storage
  • Secure access controls and authentication
  • Regular security assessments and updates
  • Staff training on data protection
  • Secure physical and digital file storage

6. Data Retention

We retain your personal information for as long as necessary to:
  • Comply with legal and regulatory requirements
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Meet professional indemnity insurance requirements
Generally, we retain client files for a minimum of 7 years after the conclusion of a matter, or longer if required by law or ongoing legal obligations.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:
  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing communications

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:
  • Ensure proper website functionality
  • Analyze website usage and performance
  • Provide customer support through chat widgets
  • Remember your preferences and settings
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

9. International Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the UK authorities.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Contact Information

Office Address

  • Trust Law
  • 1 Ropemaker Street
  • London, England
  • United Kingdom
This Privacy Policy is governed by UK law and is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.